Claims & Warranty

If the cast or extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions we will at our option, replace or repair the frame in the original color and style, if available, or in a similar style if color or model has been discontinued. If the finish peels or blisters within fifteen (15) years from the date of purchase, we will repair or refinish the frame in the original color and style, or in a similar style if color or model has been discontinued. Stamped aluminum tabletops carry the same warranty as extruded aluminum frames. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

If the extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions within fifteen (15) years we will at our option, replace or repair the frame in the original frame color and style, if available, or in a similar style if color or style has been discontinued. If the hand-woven resin weave breaks or structurally deteriorates, or if the weave excessively fades or becomes discolored within three (3) years from the date of purchase, we will at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. The weave will not be warrantied if the structural deterioration, unraveling, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

If the upholstered frame fails structurally (i.e., broken frame) within fifteen (15) years from the date of purchase, we will at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. If the upholstered frame fabric (not the loose cushion) tears, or fades excessively within three (3) years of the date of purchase, we will at our option repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. If the finish peels or blisters within three (3) years from the date of purchase, we will repair or refinish the frame in the original color and style, or in a similar style if color has been discontinued. Components such as chair feet are subject to wear and tear and are not considered part of the frame. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one (1) year.

If the upholstered frame fails structurally (i.e., broken frame) within fifteen (15) years from the date of purchase, we will at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. If the upholstered frame fabric (not the loose cushion) tears, or fades excessively within three (3) years of the date of purchase, we will at our option repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. If the finish peels or blisters within three (3) years from the date of purchase, we will repair or refinish the frame in the original color and style, or in a similar style if color has been discontinued. Components such as chair feet are subject to wear and tear and are not considered part of the frame. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one (1) year.

If the fabric on a cushion, sling or umbrella becomes unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals within five (5) years of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our cleaning page. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one year. The fabric will not be warrantied if deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight.

If the leather or suede fabric on a cushion or pillow becomes unserviceable due to color or strength loss from normal indoor usage within five (5) years of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our cleaning page. Any failures in stitching, zippers, cording, cushion foam or other areas of workmanship will be warrantied for one year. The leather and suede fabric will not be warrantied if deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, external extreme heat or sunlight. The Limited Warranty on Leather and Suede cushions and pillows do not cover damages resulting from excessive soiling, improper or unapproved cleaning methods, fading or other damages resulting from exposure to sunlight, damages resulting from household humidity, or damages resulting from any liquid, including but not limited to alcohol or water. Note: Any signs of outdoor use or external exposure render the warranty void.

If a rope, vinyl strap/lace, or Suncloth® strap/lace breaks within five (5) years of the date of purchase, a replacement rope, strap or lace will be sent directly to the client, in the original color and style, if available, or in a similar color and style if the original has been discontinued. If a rope, strap or lace becomes faded or mildewed within two years of the date of purchase, a replacement will be sent directly to the client, in the original color and style, if available, or in a similar color and style if the original has been discontinued. The rope, strap and lace will not be warrantied if the deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight.

If a concrete, stone, marble, polymer, resinwood, ceramic or Dekton table top fails structurally within three (3) years from the date of purchase, we will, at company option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Painted decorations on tabletops may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section. Natural stone tops are sealed at the factory and should be re-sealed annually for proper care and maintenance.

If an umbrella or umbrella base fails structurally within one (1) year from the date of purchase, we will at our option, repair or replace the umbrella or umbrella base, in the original color and style, if available, or in a similar color and style if the original has been discontinued.

If a pouf fails structurally (i.e. broken frame, broken rope) within three (3) years from the date of purchase, we will at our option, repair or replace the pouf, in the original color and style, if available, or in a similar color and style if the original has been discontinued. If the pouf rope becomes faded within one (1) year of the date of purchase, a replacement will be sent directly to the client, in the original color and style, if available, or in a similar color and style if the original has been discontinued. The pouf rope will not be warranted if the deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, extreme heat, or sunlight.

If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one (1) year from the date of purchase, we will at our option, repair or replace the part in the original color and style, if available, or in a similar color and style if the original has been discontinued.

If required, we will pay for shipping of damaged or replacement products within the continental U.S. for a period of one (1) year from the date of purchase.

This warranty is a limited warranty. Regular care and maintenance is required to maintain the warranty. Warranty applies to the original purchaser only. Proof of purchase including original receipt showing items purchased is required. Photographs/digital images are required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. If a color or model has been discontinued and replacement is required, we reserve the right to replace the affected item only with a similar color or model. This is a residential warranty and does not apply to commercial use. Note: The Company or its suppliers may discontinue any component part such as fabric, paint, etc. at any time.

Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use and normal wear and tear are excluded from this warranty. Defects that develop due to extreme climate conditions are not covered by this warranty. Stone tops are handcrafted from natural stone. Color and grain variations are inherent in natural stone materials and are not covered under warranty. This warranty does not apply to floor samples or "seconds."

During winter, all furniture should be stored indoors in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by this warranty.

• Extruded Aluminum frames - Five (5) Years

• Cast Aluminum frames - Five (5) Years

• Upholstered frames - Five (5) Years

• Woven Resin furniture frames - Five (5) Years

• Wood frames - Two (2) Years

• Concrete, Stone, Marble and Resinwood tops - One (1) Year

• Strap Life - Three (3) Years • Strap Color - One (1) Year

• Fabrics, Slings, Covers, Umbrellas and Umbrella Bases - One (1) Year

• Extruded Aluminum frames - Five (5) Years

• Cast Aluminum frames - Five (5) Years

• Upholstered frames - Five (5) Years

• Woven Resin furniture frames - Five (5) Years

• Wood frames - Two (2) Years

• Stone, Marble and Resinwood tops - One (1) Year

• Strap Life - Three (3) Years

• Strap Color - One (1) Year

• Fabrics, Slings, Covers, Umbrellas and Umbrella Bases - One (1) Year