Frequently Asked Questions

Please contact the Brown Jordan representative for your geographic region. Visit our Representatives page in the Discover section to find a dealer near you.

Please send a photo of your furniture along with your name to bjcservice@brownjordan.com. We would be happy to provide you with the name of your Brown Jordan collection.

Please visit your local Brown Jordan retailer for replacement parts. To find the closest dealer to you, please click on the Store Locator feature under Locations in the main navigation.

Replacement slings and strap can be purchased from a Brown Jordan retailer or a local service technician. Replacement cushions can be purchased from your local Brown Jordan retailer. Please visit our Locations Page or our Technician Page in the Resources section.

Replacement glass is available through a local Brown Jordan retailer. If you are unsure of your collection, please be prepared to provide the retailer with the glass measurements.

Please visit the Care and Maintenance page found in the Resources Section under Help & Support.

Please see our list of independent service technicians and businesses provided as a courtesy to our customers on the Technician Locator page under Resources in the main navigation. If you do not find a technician in your geographic region, you may conduct an Internet search or consult your local yellow pages. We recommend that you contact several technicians to determine which provider best meets your needs. (Please note that these technicians are not certified by Brown Jordan Company.)

Brown Jordan Touch-Up Paint (Aerosol and Brush) is available through a local Brown Jordan retailer. Please contact your local retailer for pricing. Visit our Care & Maintenance page in the Help & Support section under Resources for instructions on how to use touch up Brush-On Paint and Aerosol Paint.

Visit the Claims and Warranty page in the Resources section.

Please contact the Brown Jordan retailer closest to you, providing: 1) your name, address, phone number and email address; 2) a copy of your proof of purchase; 3) photos of the furniture; and 4) a description of the issue. Please visit our Locations page to find a showroom or dealer near you.